Politique de remboursement

Our 14-day guarantee

If there is a problem with your order, you have 14 days from the date of delivery or in-store pickup to contact us. After 14 days have passed, unfortunately we're unable to offer a refund or replacement.

What's covered

We will gladly refund or replace your order if:

  - An item arrives damaged, spoiled, or thawed beyond an acceptable condition
  - You received the wrong item
  - An item is missing from your order

To help us resolve it quickly, please email info@mrsmeadys.com within 14 days with your order number and, where possible, a photo of the issue.

What's not covered

  - Food that has been opened, used, or properly delivered in good condition 
  - Gift cards
  - Issues reported more than 14 days after delivery or pickup
  - Damage caused after delivery (e.g. food left unrefrigerated or improperly stored)

How refunds are processed

Once we've reviewed your request, we'll email you to confirm whether it's approved. If approved, your refund is issued to your original payment method, typically within 5–10 business days, depending on your bank or card provider.

Late or missing refunds

  If you haven't received an approved refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before the refund is officially posted.
  3. Contact your bank, as there is often processing time before a refund appears.

If you've done all of this and still haven't received your refund, please contact us at info@mrsmeadys.com.

Exchanges

We replace items only if they are defective, damaged, spoiled, or incorrect. To arrange a replacement, email us at info@mrsmeadys.com within 14 days of delivery or pickup.

Questions?

For anything about your order, reach us at info@mrsmeadys.com and we'll be happy to help.

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