Politique de remboursement

REFUND POLICY

Our 14-day guarantee

If there is a problem with your order, you have 14 days from the date of delivery or in-store pickup to contact us. After 14 days, we are generally unable to offer a refund or replacement.

What's covered

We will gladly refund or replace your order if:

  • An item arrives damaged, spoiled, or thawed beyond an acceptable condition
  • You received the wrong item
  • An item is missing from your order

To help us resolve it quickly, email info@mrsmeadys.com or call us at (514) 938-1814 within 14 days with your order number and, where possible, a photo of the issue.

For food safety reasons we do not ask you to return spoiled or damaged product. A photo is enough.

What's not covered

  • Food that has been opened or used
  • Orders delivered or picked up in good condition, where you have simply changed your mind
  • Damage caused after delivery, for example food left unrefrigerated or stored improperly
  • Orders not collected within [CONFIRM number] days of the agreed pickup date
  • Gift cards [CONFIRM whether gift cards are sold at all]
  • Issues reported more than 14 days after delivery or pickup

Our products are fresh raw and freeze-dried pet food. Once food has left our premises we cannot resell it, which is why we cannot accept returns for change of mind.

Cancelling or changing an order

If you need to cancel or change an order, contact us as soon as possible at info@mrsmeadys.com or (514) 938-1814. We prepare and portion orders fresh, so we can usually accommodate changes before your order is prepared. Once an order has been prepared for delivery or pickup, we may not be able to cancel it.

How refunds are processed

Once we have reviewed your request, we will email you to confirm whether it is approved. If approved, your refund is issued to your original payment method, typically within 5 to 10 business days depending on your bank or card provider.

Late or missing refunds

If you have not received an approved refund yet:

  1. Check your bank account again.
  2. Contact your credit card company. It may take some time before the refund is officially posted.
  3. Contact your bank, as there is often processing time before a refund appears.

If you have done all of this and still have not received your refund, contact us at info@mrsmeadys.com.

Exchanges

We replace items only if they are defective, damaged, spoiled, or incorrect. To arrange a replacement, email us at info@mrsmeadys.com or call (514) 938-1814 within 14 days of delivery or pickup.

Your legal rights

Nothing in this policy limits the rights you have under the Consumer Protection Act (Québec) or other applicable consumer protection law, including the legal warranty that a product must be fit for the use for which it is intended and durable for a reasonable length of time.

Questions?

For anything about your order, reach us at info@mrsmeadys.com or (514) 938-1814 and we will be happy to help.

Mrs. Meadys, 221 Rue Chabanel Ouest Montréal, QC H2N 1G3 Canada (514) 938-1814 info@mrsmeadys.com